Amaze Every Customer Every Time
you looking to take your customer service to the next
level? This workshop will provide you with the
foundational knowledge, skills and behaviors
found in Ace Hardware’s award-winning culture of
customer service to help you adopt and adapt these best
practices to your business.
Providing amazing customer
service is possible, and in this workshop you will learn
new tools to help you provide amazing customer service.
Leveraging the key principles of Leadership, Culture,
One-On-One, The Competitive Edge, and Community, your
company will learn our process for engaging customers
and staff to improve your customer experience and
ultimately improve your bottom line.
“Leaders take people where they
could not go on their own. They rally others toward a
better future. A leader galvanizes people to want to do
what must be done.” John Venhuizen
Have you ever wondered how best-in-class retailers…
Become so innovative and grow at an amazing rate?
Motivate and develop outstanding teams that get results?
• Develop their high performing people and produce
so many new leaders?
Effective leadership is the
key to growing every business. In this workshop,
learn practical ways to grow your leadership skills
through six leadership concepts that differentiate great
leaders from lesser leaders. All concepts are related to
key topics that will push you to consider what it will
take to grow your leadership skills and business
including: innovation, atrophy, motivation, and team and