"Art spoke very well and precise. He
made it interesting and in a language that was
easy to understand. Everything that was
presented applies to all of us in the customer service
"My eyes were opened up in a way I never thought
possible. The S.A.L.E.S. process will help me
better understand my customer needs.” Jennifer Elia
"Jo-Ann presented great information and tools in an
inspiring and relatable manner. She is very personable
and made the workshop interesting and comfortable.
The variety of tools and discussions with
co-workers provide great take-a-ways.”
"Jo-Ann gave us many ideas and suggestions to improve
the customer experience as well as ideas to
trust and motivate employees. I loved the way
she interacted with the participants and made the
"This workshop gave me a different perspective on how to
look at our customers. The most beneficial idea
for me was taking more time with the customers and not
saying NO instantly.”
"The workshop was awesome. It was actually
fun to learn something new.”
"Art was great. He has a story describing
every statement. I love it. For both of our
organizations it is all about customer service. We both
strive for excellent customer service.”
The Next Step
Contact Ace Center for Excellence in
any of the following ways. We are pleased to receive your
questions and we aim to amaze you with our answers.
to send an email.
to complete our online information request form.