ACE Center for Excellence - Customer Service Training                                 
Phone: (630) 990-6634
Email: info@aceexcel.us
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Ace Center for Excellence - Customer Service Workshops
Ace Center for Excellence - Customer Service Workshops
Ace Center for Excellence - Customer Service Workshops
Ace Center for Excellence - Customer Service Workshops

   

Art Freedman has assisted clients from coast to coast and overseas. Please review the comments about Art by some of his clients.

Ace Center for Excellence customer service "Your passion for customer service and developing employees was not only evident, but infectious. Your very relevant examples illustrated the how and why of paying attention to the details and left everyone with a renewed focus on going home and putting these principles into practice immediately. As a group of small business owners, your message certainly hit home and you instantly established creditability with your background of small business ownership."

Jane Clark
Vice President of Member Services, NationaLease

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ACE Center for Excellence - Customer Service Training
“We are a general merchandise retailer as well as a manufacturer and wholesaler. Art Freedman has done several Customer Service Trainings with our entire team. Art’s real world experience, knowledge of Ace Hardware’s Customer Service techniques and presentation style has enabled our company to develop a culture of service which far outpaces our competition.

Mario Nathusiasus
CEO Cemaco

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Art Freedman - ACE Center for Excellence

 
ACE Center for Excellence - Customer Service Training
"Art Freedman has been working with our Ace Hardware retailers all over the world for the last 15 years. Art has a unique style of delivery that engages his audience immediately. Art has been an active participant in the development of our current Customer Service training and is our Helpful Expert in all of our Customer Service video training."

John Venhuizen
CEO Ace Hardware Corporation
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ACE Center for Excellence - Customer Service Training
"Art Freedman has brought a new way of thinking to our retailers in Ireland. The education Art has brought to our conferences from his “real world” experiences and his passionate presentation works very well in our country. Art’s energy has a way of not only inspiring the participants but also mobilizing them to ACT when they return to their business. When it comes to Customer Service, no one in the world I know of can present this message in a way that everyone can understand. When the participants leave, they have the confidence and knowledge, along with the inspiration to execute what they have learned.

Jim Copeland
Chief Executive
Hardware Association Ireland
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ACE Center for Excellence - Customer Service Training
“Six years ago our company was growing rapidly, yet struggling to be profitable. On the recommendation of a number of our peers, we began working with Art Freedman. Art delivered immediate results by revamping our retail pricing and rounding, which drove gross margin and our bottom line up significantly. Since then, Art’s role with Costello’s has expanded greatly and he has been instrumental in our growth and success.

A talented leader and engaging speaker, Art has spent countless hours inspiring our team of associates, managers, executives, and future leaders. He has driven results in:
1. Customer Service. Through numerous training initiatives including the implementation of
Ace’s Helpful 101
2. Marketing. By promoting creativity in branding, events, and procuring vendor funds
3. Staff development. Through many self-authored presentations on store operations and leadership including Costello’s Business Academy, an introductory leadership program given to newly hired and promoted members of management in our company.

Costello’s store count has grown by 60% in this short period; Art has been integral in positioning our company for this current and continued growth. Art has done this by creating a culture of teamwork, trust and excellence. He has added value to store operations, development & training, marketing, finance, category management, retail pricing, corporate structure - virtually every aspect of our business.

Art Freedman’s talent and passion are felt everywhere in our company from board room to sales floor.

Michael Costello
President/Owner Costello’s Ace Hardware, Home and Garden,
21 store chain Long Island, New York
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Your Next Step

Contact Ace Center for Excellence in any of the following ways. We are pleased to receive your questions and we aim to amaze you with our answers.

ACE Center for Excellence - Customer Service TrainingCall (630) 990-6634.

ACE Center for Excellence - Customer Service TrainingClick here to send an email.

ACE Center for Excellence - Customer Service TrainingClick here to complete our online information request form.

 
 
 
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