has assisted clients from coast to coast and overseas. Please
review the comments about Art by some of his clients.
passion for customer service and developing employees was not
only evident, but infectious. Your very relevant
examples illustrated the how and why of paying attention to the
details and left everyone with a renewed focus on going home and
putting these principles into practice immediately. As a group
of small business owners, your message certainly hit home and
you instantly established creditability with your background of
small business ownership."
of Member Services, NationaLease
are a general merchandise retailer as well as a manufacturer and
wholesaler. Art Freedman has done several Customer Service
Trainings with our entire team. Art’s real world
experience, knowledge of Ace Hardware’s
Customer Service techniques and presentation
style has enabled our company to develop a
culture of service which far outpaces our competition.”
Freedman has been working with our Ace Hardware retailers all over the world for the last 15 years.
Art has a unique style of delivery that engages his
audience immediately. Art has been an active
participant in the development of our current Customer Service
training and is our Helpful Expert in all of our Customer Service
CEO Ace Hardware Corporation
Freedman has brought a new way of thinking to our
retailers in Ireland. The education Art has brought to
our conferences from his “real world” experiences and his
passionate presentation works very well in our country. Art’s
energy has a way of not only inspiring the participants but also
mobilizing them to ACT when they return to their business. When
it comes to Customer Service, no one in the world I know
of can present this message in a way that everyone can
understand. When the participants leave, they have the
confidence and knowledge, along with the inspiration to execute
what they have learned.
Hardware Association Ireland
years ago our company was growing rapidly, yet struggling to be
profitable. On the recommendation of a number of our
peers, we began working with Art Freedman. Art
delivered immediate results by revamping our retail pricing and
rounding, which drove gross margin and our bottom line up
significantly. Since then, Art’s role with Costello’s
has expanded greatly and he has been instrumental in our growth
A talented leader and
engaging speaker, Art has spent countless hours
inspiring our team of associates, managers, executives, and
future leaders. He has driven results in:
Service. Through numerous training initiatives
including the implementation of
Ace’s Helpful 101
2. Marketing. By promoting creativity in branding,
events, and procuring vendor funds
development. Through many self-authored presentations
on store operations and leadership including Costello’s Business
Academy, an introductory leadership program given to newly hired
and promoted members of management in our company.
Costello’s store count has grown by 60% in this short period;
Art has been integral in positioning our company for
this current and continued growth. Art has done this by
creating a culture of teamwork, trust and excellence. He has
added value to store operations, development & training,
marketing, finance, category management, retail pricing,
corporate structure - virtually every aspect of our business.
Art Freedman’s talent and passion are felt everywhere in
our company from board room to sales floor.
President/Owner Costello’s Ace Hardware, Home and
21 store chain Long Island, New York
Your Next Step
Contact Ace Center for Excellence in
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questions and we aim to amaze you with our answers.
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