ACE Center for Excellence - Customer Service Training                          Ace Center for Excellence
Phone: (630) 990-6634
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Ace Center for Excellence - Customer Service Workshops
Ace Center for Excellence - Customer Service Workshops
Ace Center for Excellence - Customer Service Workshops
Ace Center for Excellence - Customer Service Workshops

   

 
Thank you for your interest in the Ace Center for Excellence. Please select the links below to read some of the amazing feedback from the experience of working with our team.

Tire Pros "Gina quickly commanded the attention and respect of our elite independent tire dealers because she spoke with them as if she were one of them - a peer, a sister, and an entrepreneur fighting for survival. She methodically delivered a message of Tire Pros unity, of vision and of inspiration that validated our customers’ involvement in the partnership and system designed only to help them succeed."
Quick Chadwick
Tire Pros
   
IGA logo  "Ace Hardware’s outstanding reputation for service makes them the gold standard for independent retailing. When looking for companies that fit into a Business Session program on service culture, Ace was the obvious choice - and Tom Knox the perfect speaker. Tom's presentation on Ace’s long-term strategy for amazing customer service was captivating, insightful, and just the inspiration our IGA independent retailers needed. We couldn’t have asked for a better fit."
Ashley Page
IGA
   
Ozinga  “Tom Knox was the keynote speaker at our annual Leadership Summit in March 2016. As a company that firmly upholds our values, it was important for us to find a speaker who would inspire our leaders by encouraging values-based behavior. Tom’s presentation perfectly complemented our summit. He delivered an authentic and enthusiastic presentation that focused on value-based leadership and the importance of using it in the workplace to drive success. Our leaders gained favorable knowledge that can be used to hone their leadership skills and help reiterate the importance of our company’s values.
Tim Ozinga
Ozinga, Co-Owner & Marketing Communications Director
   
NCSA  “It is with great pleasure we write this letter of recommendation for Lou Manfredini. Lou was a keynote speaker at our recent 2016 National Customer Service Association conference in Orlando, Florida. Not only was his presentation clear about his passion for customer service with many funny but meaningful examples but also, he provided many challenges for the audience to carry back to their work worlds…We will definitely invite him back to our future conferences as a keynote!”
C. William Crutcher
President, National Customer Service Association 
   
PGA TOUR PGA TOUR

ACE Center for Excellence - Customer Service Training"The survey results are in, and John Venhuizen is the highest rated speaker in the history of our PGA TOUR annual meetings! The unique ability that John has to combine humor, storytelling and humility into a presentation on Service Excellence is one that captured the attention of all in attendance. He seamlessly weaved the Ace Hardware concepts of Head, Heart and Hands into his session which hit home to all of our attendees. John spoke to the group in such a way that everyone felt they were having a one-on-one conversation with one of the most dynamic leaders they had ever had the chance to meet. Congratulations and many thanks for providing such a tremendous message on service and relationships to our team at the PGA TOUR."
John Norris
Senior Vice President, Tournament Business Affairs
PGA TOUR
   
E A Langenfeld Associates E.A. Langenfeld and TouchPoint 360 Associates

ACE Center for Excellence - Customer Service Training"The response from our ENTIRE organization to Gina’s address has been overwhelming! We knew that the idea of our folks hearing about the world of hardware for Gina’s perspective would be valuable but we did not anticipate how they would react. Gina made it personal. Her personal story and her honest detail of the daily opportunities and struggles of an entrepreneur launched a sea of ideas from all of the E.A. Langenfeld and TouchPoint 360 Associates of how we can help Gina and all Ace Retailers better…Yeah!!, that’s our job and why our company exists!! Almost everyone that I spoke with directly after you and Gina left asked when she was coming back. Mission Accomplished!!"
Ron Burke, E.A. Langenfeld/Touchpoint 360 CEO

ACE Center for Excellence - Customer Service Training"The choice to ask Gina Schaefer to deliver the key note address at the 2015 Langenfeld Annual Meeting was a huge motivational success. Gina’s street level knowledge of the consumer, associate motivational needs and general business acumen made every theme she delivered something we could all relate to in our business. A simple focused presentation coupled with Gina’s embracing delivery style was met with a well-deserved standing ovation at the conclusion of the address."
Steven B Henley, E.A. Langenfeld Associates President
   
NationaLease NationaLease

ACE Center for Excellence - Customer Service Training
"The time the Ace Center for Excellence took to get to know our company, our business, and our goals for this meeting was certainly evident in the presentation. The group left energized with the belief that we share similar cultures and that by implementing a few of the tools you gave us…we can be known as the Ace Hardware of the Truck Rental & Leasing industry."
Dean Vicha
President, NationaLease
   
Retailer Owned Food Distributors and Associates (ROFDA)  Retailer Owned Food Distributors and Associates

ACE Center for Excellence - Customer Service Training
"We were recently honored by John Venhuizen's participation in our spring conference. Our organizations share many commonalities including our cooperative structure, being retail driven and our "David vs. Goliath" challenges. John's keynote exhibited the passion and "Servant Heart" he and his team share in supporting Independents. Further, John captured the hearts and minds of our audience with the right mix of humor and impactful information. We deeply appreciated John's powerful message and Ace's example of success."

Francis Cameron
President & Chief Executive Officer
   
Radio Flyer Radio Flyer 

ACE Center for Excellence - Customer Service Training"This session should be a staple in all consumer service departments to show how important good service is.”

Lauren Manalko
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Homerun Inn Pizza Home Run Inn

ACE Center for Excellence - Customer Service Training"
My eyes were opened up in a way I never thought possible. The S.A.L.E.S. process will help me better understand my customer needs.”

Jennifer Elia

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Beam Suntory Suntory Beam Global

ACE Center for Excellence - Customer Service Training"The day was perfect.
Perfect speakers, facilitators, training tools, videos, games, prizes and group interaction. A perfect mix of training tools from Ace Hardware.”

Melanie Martin

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Gina Schaefer, Ace Center for Excellence The Art of Customer Service Society of Consumer Affairs Professionals in Business (SOCAP)

ACE Center for Excellence - Customer Service Training"I think it applies to any business. Anybody can take back the focus points.
"

Lori Bennett

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