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Ace Center for Excellence - Customer Service Workshops
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Ace Center for Excellence - Customer Service Workshops
Ace Center for Excellence - Customer Service Workshops

   

John Venhuizen - ACE Center for ExcellenceJohn Venhuizen is President and Chief Executive Officer of Ace Hardware Corporation. Venhuizen, 45, is a 22-year veteran of Ace. Prior to this role, Venhuizen most recently served as President and Chief Operating Officer.

Venhuizen joined Ace within the marketing department in 1992. After serving a number of roles both in corporate and the field within marketing, category management and merchandising, Venhuizen was promoted to Manager of Marketing in 2000, where he oversaw Ace’s brand strategy, customer relationship management initiative, e-commerce and consumer research, among other duties. In 2004, Venhuizen became Director of Business Development where he led Ace’s aggressive growth strategy and implementation. In 2006, Venhuizen was promoted to Vice President of Business Development. In 2008, Venhuizen served as Vice President, Business Development, Retail Training and International as Ace launched Ace International Holdings to expand brand licensees around the globe. In 2010, he was promoted to Executive Vice President where he oversaw Ace’s supply chain, IT, international and strategy.

Venhuizen currently serves as a Director on a number of boards including the Mark Morton Memorial Foundation, Ace International Holdings and Ace Retail Holdings. He is a graduate of Trinity Christian College. Venhuizen holds a Bachelor of Science degree in business administration with a marketing concentration. He resides in the western suburbs of Chicago.
Praise for John Venhuizen
 
PGA TOUR ACE Center for Excellence - Customer Service Training"The survey results are in, and John Venhuizen is the highest rated speaker in the history of our PGA TOUR annual meetings! The unique ability that John has to combine humor, storytelling and humility into a presentation on Service Excellence is one that captured the attention of all in attendance. He seamlessly weaved the Ace Hardware concepts of Head, Heart and Hands into his session which hit home to all of our attendees. John spoke to the group in such a way that everyone felt they were having a one-on-one conversation with one of the most dynamic leaders they had ever had the chance to meet. Congratulations and many thanks for providing such a tremendous message on service and relationships to our team at the PGA TOUR."
John Norris
Senior Vice President, Tournament Business Affairs
PGA TOUR
   
NationaLease ACE Center for Excellence - Customer Service Training"I personally appreciate you sharing your blueprint for how local family businesses can continue to grow and thrive in a world of big box consolidation. As you know it is a passion we both share."
Dean Vicha
President, NationaLease
   
Retailer Owned Food Distributors and Associates (ROFDA) Ace Center for Excellence customer service "We were recently honored by John Venhuizen's participation in our spring conference. Our organizations share many commonalities including our cooperative structure, being retail driven and our "David vs. Goliath" challenges. John's keynote exhibited the passion and "Servant Heart" he and his team share in supporting Independents. Further, John captured the hearts and minds of our audience with the right mix of humor and impactful information. We deeply appreciated John's powerful message and Ace's example of success."
Francis Cameron
President & Chief Executive Officer
Retailer Owned Food Distributors and Associates
   

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