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Ace Hardware is known for our Best Practices. Below is some of the recognition we have received.


Ace Hardware Earns #7 Spot
2017 Entrepreneur Franchise 500
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Ace Hardware Earns Top Retail Position
2017 Temkin Experience Rating
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Ace opens its 5000th store
Ace Hardware climbs to 5,000 stores globally

Growth and momentum attributed to commitment to quality, convenience and service.
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CEO John Venhuizen shares ideas with Dave Ramsey
Click here to find out how differentiating from the competition can put a premium on your small business in consumers hearts and minds.
CEO John Venhuizen shares ideas with Dave Ramsey in this EntreLeadership podcast.

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Hardware and Building Supply Dealer Gina Schaeffer, Recognized with HBS Dealer People of the Year
Ace retailer and Ace Center for Excellence speaker Gina Schaefer was recently recognized by Hardware and Building Supply Dealer as one of 14 “People of the Year.” HBS Dealer selected “professionals whose stories reflect the successes and the strategies of the 2016 hardware and building supply industry.”
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Ace named America’s favorite home improvement store (posted April 23rd, 2015)

Market Force survey gives Ace top spot in nationwide survey

Ace named America’s favorite home improvement store

The National Retail Federation named Ace #24 on its annual “Hot 100” list of fastest-growing retailers which was released this week: https://nrf.com/news/hot-100-retailers-2015

Congratulations are in order! A recent survey by Market Force Information has named Ace Hardware the nation’s favorite home improvement chain, outranking Menards, Lowe’s, Home Depot and Wal-Mart. The survey findings are based on consumers’ satisfaction levels and their likelihood to recommend the retailer to others.

The survey also looked at how the top brands compared in several operational and product attributes. Consumers expressed their appreciation for Ace’s store cleanliness and fast checkout speeds; across all stores they thought there was room for improvement regarding the availability of green or eco-friendly products.

The findings went on to say, “Additionally, the results showed Ace Hardware is living up to its brand promise of being the place with ‘the helpful hardware folks,’ as its associates were most likely to assist customers. Those Ace Hardware customers also had the highest conversation rate at 90 percent.” It also reported that Ace Rewards is the most popular loyalty program among home improvement retailers by a large margin.

“These survey results recognize the outstanding work you, Ace retailers, do in your stores every day to fulfill our brand promise, to be the most helpful hardware stores on the planet,” said John Surane, Executive Vice President, Merchandising, Marketing, Sales. “The time and effort you are putting into the Certified Ace Helpful Curriculum, through courses like Helpful 101 and 201 are paying off. Keep up the great work.”

“The Ace family should be extremely proud of this recognition. It is through this caliber of excellent customer service that we can continue to differentiate our brand against the competition,” Surane said.
Click here to read the full article.
 
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