Category Archives: General

Ace Center for Excellence is a new training organization that has been developed to answer the need others have to learn about Ace Hardware’s rock solid commitment to serving their customers and communities.

Let’s think about…your purpose

As 2017 begins, you’re likely to face big challenges. You could be toe-to-toe with bigger, faster competitors, or changing consumer perceptions and buying habits. Maybe you’re working to stand out among the myriad of other choices customers or talented job … Continue reading

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Celebrate Customer Service Week with Helpful Tips

In celebration of National Customer Service Week, Oct. 3-7, we’re sharing tips that Ace Hardware associates use to start conversations, build lasting relationships and handle difficult conversations: Seize the Moment. Never switch onto autopilot when you’re working with a customer. … Continue reading

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Creating Happy Customers on a $5 Budget

Legendary customer service stories usually have one thing in common – an engaged employee who was empowered to deliver amazing customer service. One great tactic is the $5 Lifeboat. The idea empowers an associate to spend up to five dollars … Continue reading

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Note to Leaders: Keep the Ideas Coming

Great leaders know, the next big idea could come from anywhere in an organization. You can support an innovative, idea-friendly working culture, but how can you be sure you’re not missing the next great idea when you can’t be everywhere … Continue reading

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How To Be the Best Place to Buy

Emotionally engaged customers are the holy grail of any service-oriented organization. Our speakers have a lot to say to leaders on the topic, so we took a look at what they’ve suggested at recent keynotes and workshops and noticed a … Continue reading

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