Author Archives: aceexcel

Five Questions to Help Share Your Vision

Many of the teams, associations and companies the Ace Center for Excellence speakers and workshop leaders collaborate with have reached a milestone on their path toward a future vision – the challenge of winning some hearts and minds. Creating opportunities to … Continue reading

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Let’s think about…your purpose

As 2017 begins, you’re likely to face big challenges. You could be toe-to-toe with bigger, faster competitors, or changing consumer perceptions and buying habits. Maybe you’re working to stand out among the myriad of other choices customers or talented job … Continue reading

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Celebrate Customer Service Week with Helpful Tips

In celebration of National Customer Service Week, Oct. 3-7, we’re sharing tips that Ace Hardware associates use to start conversations, build lasting relationships and handle difficult conversations: Seize the Moment. Never switch onto autopilot when you’re working with a customer. … Continue reading

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Creating Happy Customers on a $5 Budget

Legendary customer service stories usually have one thing in common – an engaged employee who was empowered to deliver amazing customer service. One great tactic is the $5 Lifeboat. The idea empowers an associate to spend up to five dollars … Continue reading

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Note to Leaders: Keep the Ideas Coming

Great leaders know, the next big idea could come from anywhere in an organization. You can support an innovative, idea-friendly working culture, but how can you be sure you’re not missing the next great idea when you can’t be everywhere … Continue reading

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How To Be the Best Place to Buy

Emotionally engaged customers are the holy grail of any service-oriented organization. Our speakers have a lot to say to leaders on the topic, so we took a look at what they’ve suggested at recent keynotes and workshops and noticed a … Continue reading

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Winning Customer Service Tips Series: Part 2 of 2

We selected 10 customer service tips (shared in a series of 2 articles) to celebrate Ace’s decade of ranking “Highest in Customer Satisfaction with Home Improvement Retail Stores,” according to J.D. Power.* Try these award-winning tips from successful entrepreneurs and … Continue reading

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Winning Customer Service Tips Series: Part 1 of 2

For the 10th year in a row, Ace Hardware has ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according to J.D. Power.* To celebrate, we’re sharing 10 of our Ace Center for Excellence speakers’ customer service tips in … Continue reading

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